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Support

Explore IT Unlimited TODASH Support and Services

Unlimited IT and Telecommunications Support that is perfect for small, medium size businesses and enterprises business who would like their very own IT and Telecommunications department.

We look forward to supporting you with your IP-Telephony System and Network issues.

If you’re a registered customer and require direct support from TODASH, see below for our offerings. Be sure to register in order to gain access to the TODASH Support Center, which allows you to purchase support. We will help you choose the best option based on your specific needs.

The following Paid Support options are available:

Support by Hour (remote on line support):
  • A remote single incident by Hour request can be submitted through the online TODASH Support Center.
  • Response time: within 3 hours during normal working hours.
  • Phone support.
Support by Hour (on site support):
  • A local single incident by Hour request can be submitted through the online TODASH Support Center.
  • Response time: within 3 hours during normal working hours.
  • On site support (50 Kms around TODASH office).
  • Travel expenses are not Included.
Single Incident Support:
  • A single incident request can be submitted through the online TODASH Support Center.
  • Response time: within 3 hours during normal working hours.
  • Email support.
Annual Basic Support:
  • Customers that have been validated by TODASH and have an active TODASH Support Center status will be allotted 20 incident requests per year, commencing when service has been paid. Allotted requests do not accrue from year to year.
  • Response time: within 24 hours.
  • Email support.
Annual Extended Support:
  • Unlimited incident requests submitted through the online TODASH Support Center.
  • Response time: within 4 hours during normal working hours.
  • Phone Support during normal working hours.

Paid Support

If you wish to purchase any of the support packages or professional services listed below, please login to the TODASH Support Center and click the Purchase Support link to complete the order. You may also contact the TODASH sales team at:

sales@todash.com.mx

Cd. Juárez, Chihuahua

Phone: +52 (656) 438-4200

Monterrey, Nuevo León

Phone: + 52 (815) 030-7393

Ciudad de México

Phone: +52 (55) 500-48753

El Paso Tx.

Phone: +1 (915) 603-3009

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