Support Plans

Explore IT Unlimited TODASH Support and Services

Unlimited IT and Telecommunications Support that is perfect for small, medium size businesses and enterprises business who would like their very own IT and Telecommunications department.

We look forward to supporting you with your IP-Telephony System and Network issues.

If you’re a registered customer and require direct support from TODASH, see below for our offerings. Be sure to register in order to gain access to the TODASH Support Center, which allows you to purchase support. We will help you choose the best option based on your specific needs.


The following Paid Support options are available:

Support by Hour (remote on line support):

  • A remote single incident by Hour request can be submitted through the online TODASH Support Center.
  • Response time: within 3 hours during normal working hours
  • Phone support

Support by Hour (on site support):

  • A local single incident by Hour request can be submitted through the online TODASH Support Center.
  • Response time: within 3 hours during normal working hours
  • On site support (50 Kms around TODASH office)
  • Travel expenses are not Included

Single Incident Support:

  • A single incident request can be submitted through the online TODASH Support Center.
  • Response time: within 3 hours during normal working hours
  • Email support

Annual Basic Support:

  • Customers that have been validated by TODASH and have an active TODASH Support Center status will be allotted 20 incident requests per year, commencing when service has been paid. Allotted requests do not accrue from year to year.
  • Response time: within 24 hours
  • Email support

Annual Extended Support:

  • Unlimited incident requests submitted through the online TODASH Support Center
  • Response time: within 4 hours during normal working hours.
  • Phone Support during normal working hours
 

Paid Support

If you wish to purchase any of the support packages or professional services listed below,
please login to the TODASH Support Center and click the Purchase Support link to complete the order.
You may also contact the TODASH sales team at:
 
sales@todash.com.mx
Cd. Juárez, Chihuahua
Phone: + 52 (656) 438-4200, 648-6075

Monterrey, Nuevo León
Phone: + 52 81 50307393
México DF
Phone: +52 55 50048753
    
USA
Phone: + 1 915 6033009
 
 
TODASH SUPPORT AND SERVICE CONDITIONS
  1. Service and Support Pricing is for Mexico, USA and CALA region.
  2. All TODASH Services and Support are non cancellable once the order has been booked.
  3. Products that has not been installed by TODASH, and/or forTODASH installed products where a 60 day lapse in maintenance contract or warranty end date has occurred, TODASH may require a pre-contract inspection prior to accepting the equipment under a maintenance contract.   The customer is also responsible for all expenses required to bring the system to an operational level.
  4. Service and Support Payment Terms - Prepaid is the default payment term.
  5. Principle Period of Maintenance (PPM) - 8:30 am to 6:00 p.m., local time, Monday through Friday, excluding TODASH recognized holidays.
  6. Before scheduling a service or technical support for any product a problem description must be explained to TODASH technical support department.
  7. Travel expenses are not included for any TODASH service offerings.
  8. Customer must pay travel expenses.
  9. Prices does not include sales Tax, and are subject to TODASH Standard Terms and Conditions.
  10. Prices are in USD Dollars. Prices can change without any notice.

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